Complaints
How to raise and resolve a problem
Tell us what happened and we will investigate account, balance, safety and service complaints fairly.
Effective 1 September 2026 · Version 2026-09-01
Contact us
Email support@feltspark.co.uk from the address linked to your account. Include a clear description, relevant dates and any table, game or transaction reference. Never include your password or full payment credentials.
Our response
We aim to acknowledge a complaint within two working days and provide a substantive response within ten working days. If an investigation needs longer, we will explain why and provide an updated timeframe.
Balance and technical errors
We review the server ledger and relevant game record. We may restore or correct GC where a verified fault produced the wrong result. GC has no cash or prize value, so a correction never creates a right to a cash payment.
Privacy and consumer complaints
Privacy requests should be sent to privacy@feltspark.co.uk. You may complain to the UK Information Commissioner's Office about data protection. When paid services launch, this page will also identify the applicable cancellation and refund route before the first charge.
Operator
Jonathan Vasco Acuña Villarroel, trading as FeltSpark, 3955 South State Street, Unit 1, Salt Lake City, UT, 84107.